fbazee Privacy Policy

This Privacy Policy ("Policy") describes how fbazee ("fbazee", "we", "us", "our") collects, processes, stores, and discloses personal information about individuals ("you", "Player", "User") who register for, access, or use any service offered through the fbazee platform, including the website, mobile-optimised interface, and any related applications (collectively, the "Service").

By creating an fbazee account or by continuing to use the Service after this Policy has been published or updated, you acknowledge that you have read and understood the practices described here and consent to the collection and processing of your personal data as set out in this Policy.

This Policy should be read alongside the fbazee Terms and Conditions, which govern the overall relationship between you and fbazee. In the event of any conflict between this Policy and the Terms and Conditions on a privacy-related matter, this Policy will prevail.

fbazee is committed to handling your personal information responsibly, transparently, and in strict accordance with applicable data protection principles. We apply reasonable technical and organisational security measures to protect data against unauthorised access, loss, destruction, or alteration.

1.1 Information You Provide Directly

When you register an account, make a deposit, contact support, or participate in a promotion on fbazee, you provide us with personal information. This includes:

• Full legal name and date of birth (required for age and identity verification).
• Residential address, city, and postcode — including references to locations across Bangladesh such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.
• Contact details including email address and mobile phone number.
• National identity card number, passport number, or other government-issued identifier provided during KYC verification.
• Payment method details including bKash account number, Nagad account number, Rocket account number, Upay account number, bank account references, and Visa or Mastercard partial card details (we do not store full card numbers).
• Username and password (password stored in encrypted form only — we never store plaintext passwords).
• Communications you send to fbazee support via email or live chat.

1.2 Information Collected Automatically

When you interact with the fbazee platform — browsing games, placing bets, navigating pages — our systems automatically log certain technical data:

• IP address and approximate geographic location derived from it.
• Device type, operating system, browser type and version.
• Pages visited, sections accessed, time spent, and navigation paths within the Service.
• Game session data including game titles played, wager amounts, session duration, and outcomes.
• Login timestamps and session identifiers.
• Referral source (how you arrived at the fbazee site).

1.3 Information from Third Parties

In limited circumstances, fbazee may receive personal information about you from authorised third-party sources, including:

• Identity verification and KYC service providers used to confirm your age and identity.
• Payment processors and mobile financial service operators (bKash, Nagad, Rocket, Upay) who confirm transaction status.
• Fraud prevention and anti-money-laundering screening services.
• Game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming) who may return session-level data to fbazee as part of the game integration.

fbazee uses the personal information we collect for the following clearly defined purposes:

• Account management: creating and maintaining your player account, verifying your identity and age (21+ requirement), and enabling secure login.
• Service delivery: processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other payment partners; crediting winnings; applying bonus offers; and delivering the games and betting products you have selected.
• Legal and regulatory compliance: meeting anti-money-laundering (AML), know-your-customer (KYC), and responsible gaming obligations, and cooperating with any lawful request from competent authorities.
• Fraud prevention and security: detecting and preventing fraudulent transactions, unauthorised account access, multi-accounting, and other prohibited conduct outlined in the Terms and Conditions.
• Responsible gaming: monitoring gameplay patterns to identify signs of problem gambling behaviour and to apply self-imposed limits, cooling-off periods, or self-exclusion requests as directed by you or required by our responsible gaming policy.
• Customer support: responding to your enquiries, resolving disputes, and providing technical assistance.
• Service improvement: analysing aggregated and anonymised usage data to improve platform performance, identify popular features, and develop new products for Bangladesh players.
• Marketing communications: where you have given explicit consent, sending you promotional offers, bonus notifications, and information about new games or betting markets via email or SMS. You may withdraw this consent at any time.

fbazee will not use your personal data for any purpose that is incompatible with those listed above without first notifying you and, where required, obtaining your consent.

3.1 What Are Cookies?

Cookies are small text files placed on your device by a website you visit. They are widely used to make websites function more efficiently, to remember your preferences, and to provide information about how the site is used. fbazee uses cookies and similar tracking technologies including web beacons and local storage objects.

3.2 Types of Cookies We Use

• Strictly necessary cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. You cannot opt out of these without preventing the Service from working.
• Functional cookies: Remember your preferences such as language settings, display options, and the last games you played, so you do not have to reconfigure them on each visit.
• Analytics cookies: Collect anonymised data about how players navigate the platform — which pages are most visited, where players drop off, and how game categories perform. This data is aggregated and not linked to individual accounts.
• Security cookies: Help detect unusual login behaviour, prevent cross-site request forgery, and protect your account against automated attacks.

3.3 Managing Cookies

You can control cookies through your device's browser settings. Most modern browsers allow you to block or delete cookies. Please note that blocking strictly necessary cookies will prevent you from logging into your fbazee account and using core features of the Service. Blocking functional or analytics cookies will not affect your ability to play but may reduce the quality of your experience.

fbazee does not sell personal data. We share personal information only in the following limited and controlled circumstances:

• Game providers: Session-level data (player ID, wager amounts, game outcomes) is shared with licensed game studios — including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming — to the extent required to operate the game integration. These providers are contractually bound to use this data solely for service delivery purposes.
• Payment processors: Transaction data is shared with bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks to the extent required to process deposits and withdrawals. These parties handle financial data under their own regulated privacy frameworks.
• Identity and fraud verification providers: KYC and AML screening services receive the minimum personal data necessary to verify your identity and check for fraud or money laundering risk.
• Legal authorities: fbazee will disclose personal data to law enforcement agencies, financial intelligence units, or courts where we are legally compelled to do so, where disclosure is necessary to prevent serious harm, or where disclosure is required to protect fbazee's legal rights.
• Business transfers: In the event of a merger, acquisition, or sale of all or a material part of fbazee's business assets, personal data held by fbazee may be transferred to the acquiring entity, subject to equivalent privacy protections being maintained.

In every case where personal data is shared with a third party, fbazee requires that the recipient applies appropriate security and confidentiality measures and uses the data only for the specific purpose for which it was disclosed.

fbazee retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, and reporting obligations. Specific retention periods are applied as follows:

• Active account data: Retained for the full duration of your account's active life plus a minimum of five years following account closure, to support any regulatory audit or legal claim that may arise after the account is closed.
• Transaction records: Financial transaction records — including deposits, withdrawals, wagers, and bonus credits — are retained for a minimum of five years to satisfy anti-money-laundering record-keeping obligations.
• KYC and identity documents: Copies of identity documents submitted for verification are retained for a minimum of five years following account closure, or longer where required by applicable law.
• Support communications: Records of customer support interactions are retained for a minimum of two years.
• Marketing consent records: Records confirming your consent to receive marketing communications are retained until you withdraw consent plus a further 12 months.
• Technical and log data: Server logs and session data are retained for up to 12 months for security and fraud investigation purposes, after which they are deleted or irreversibly anonymised.

Once the applicable retention period has elapsed and fbazee has no other lawful basis to retain the data, it is securely deleted or permanently anonymised so that it can no longer be linked to you as an individual.

To exercise any of the rights listed above, please contact fbazee by email at [email protected]. Include your registered username and a clear description of your request. fbazee will acknowledge your request within two business days and aim to fulfil it within 30 days. In complex cases, this may be extended by a further 30 days with notice to you.

Please note that some rights are subject to legal limitations. For example, fbazee may be unable to erase transaction records that we are legally required to retain for anti-money-laundering compliance purposes.

fbazee takes the security of your personal data seriously and implements a layered set of technical and organisational safeguards designed to protect against unauthorised access, disclosure, alteration, and destruction:

• All data in transit is protected by TLS 1.2 or higher encryption across every page of the fbazee platform.
• Passwords are stored using industry-standard one-way cryptographic hashing with salting. fbazee personnel cannot view your plaintext password.
• Payment details are processed through PCI-DSS compliant payment partners. fbazee does not store full card numbers on its own servers.
• Access to production systems and personal data is restricted to authorised personnel via role-based access controls, multi-factor authentication, and audit logging.
• fbazee conducts periodic internal security reviews and responds promptly to identified vulnerabilities.

Despite these measures, no internet-based platform can guarantee absolute security. In the unlikely event of a data breach that is likely to result in a risk to your rights, fbazee will notify affected players and relevant authorities without undue delay.

You also play a role in keeping your account secure. Use a strong, unique password for your fbazee account, do not share your credentials, and contact support immediately if you suspect any unauthorised access.

The fbazee Service is strictly for individuals aged 21 years and above. fbazee does not knowingly collect or process personal data from persons under the age of 21. If we discover or are informed that an account has been registered by an underage individual, we will immediately close the account, delete the associated personal data to the extent permitted by law, and — where required — report the matter to the relevant authorities.

If you believe that a person under 21 has registered an account on fbazee, please notify us immediately at [email protected] so that we can take prompt action.

fbazee may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the features of the Service. When we make material changes, we will update the "Last updated" date at the top of this Policy and, where appropriate, notify you by email to the address registered on your account.

Your continued use of the fbazee Service after an updated Policy has been published constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically so that you remain informed about how we protect your data.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how fbazee handles your personal information, please contact our support team:

Email: [email protected]
Support hours: 24 hours a day, 7 days a week, 365 days a year — including Bangladesh public holidays such as Eid, Victory Day (16 December), Independence Day (26 March), and Pohela Boishakh.

fbazee aims to acknowledge all privacy-related enquiries within two business days and to resolve them fully within 30 days. For urgent matters involving suspected data breaches or account security, please mark your email as urgent in the subject line.